People no longer listen to anyone who is not like them
A message aimed at everyone no longer gets through the wall. To be heard, you have to be inside the house.
99%
of what you put into campaigns is lost.
Paid media ends and the reach leaves with the influencers to somebody else’s platform
A community is the only thing that guarantees permanence once you switch the spending off.
That is why we do not build…
Campaigns
Channels
Networks
Paid media
Audiences
Accounts
We build communities with multiple touchpoints where people can get involved the way they like.
Starting point
First we define the destination of your community
Before producing the first piece, we work out who this community exists for, and why. That strategic agreement is the base of everything.
Islands of Interest
We define Archetypes out of shared interests and real frictions.
Common Ground
We define where the community lives and what makes its members recognise one another.
North Star
We define the mother metric and the goal that guides the growth of the community.
Narrative Pillars
We define what we are going to talk about, how, and which subjects we will not touch.
Community Blueprint
We consolidate the definitions into a strategic map that sets the course.
Community Blueprint
Destination and territory
North Star and objectives
Priority archetypes
Narrative pillars
Rules of participation
Road map
System at work
Six engines to make the community live
Once the destination is set, we switch on a series of spaces that work connected to build, measure and grow the community.
01
Knowledge
What is being talked about, and who is doing the talking.
Insights and Tensions.
Lines of interest.
Archetype Matrix.
Radar and Tone.
Voices and Recommendations.
02
Voice
What we produce, how it travels and which audiences we reach.
Content and Formats.
Social Networks.
Newsletter and Landing.
Audience by Channel.
Reach and Impressions.
03
Relationship
Who the members are and how the bond evolves.
Members with a name (CRM).
Group health and Participation.
Advocates and Ambassadors.
Sends and Unsubscribes.
Loyalty Level.
04
Encounters
What happens when the community meets the real world.
Activations and Events.
Outings and Experiences.
Captured Stories.
Alliances on the Ground.
Qualitative Impact.
05
Growth
How the community grows, what it costs and how long it lasts.
New Members by Source.
Conversion by Channel.
Cost per Member (CAC).
Retention and Recurrence.
Referrals and Virality.
06
Decisions
What we learn and what we do next.
Key Indicators.
Learnings.
Recommendations.
Action Plan.
Next Experiments.
Tailored dashboard
Everything in one place to understand, decide and act
Every community gets a dashboard built to the size and needs of each project, brand or industry. A tool that helps us understand, decide and act on information that is more real than ever.
Sample community dashboard: conversations, trending topics, sentiment, reach, content, audience and alerts.
Conversations
12.540↑18%
vs previous period
Trending topics
#innovation1.540mentions
#community980mentions
#future760mentions
#sustainability540mentions
Sentiment
64% Positive
24% Neutral
12% Negative
Potential reach
2.8M↑24%
Top content
8.6K
6.3K
4.9K
Audience
62% Women
38% Men
Alerts and opportunities
Mentions of #innovation are growing in your community
Opportunity: partnership with @brandX detected
From strategy to action
Nine months to build and switch on your community
MONTH 1
We build the Destination
We build archetypes, identify tensions, detect opportunities and define the community's storytelling.
Deliverables
Archetype map.
Tension map.
Opportunity territories.
Community storytelling.
MONTH 2
We design the Community
We define the value proposition, the rules of participation, the identity, the tone and the experience for each member.
Deliverables
Value proposition.
Participation model.
Community identity.
Tone and Member Journey.
MONTH 3
We build the House
We develop the landing page, the WhatsApp channel, the newsletter and the digital ecosystem where the community will live.
Deliverables
Community landing page.
WhatsApp channel.
Newsletter.
Digital ecosystem.
MONTH 4
We create the Content
We design the editorial plan and produce content for social, podcast, newsletter and formats of our own.
Deliverables
Editorial plan.
Content for social.
Podcast and newsletter.
Own formats.
MONTH 5
We launch the Community
We introduce the community to the public, switch on the first content and spark the first conversations.
Deliverables
Launch plan.
Launch campaign.
Member onboarding.
First content.
MONTH 6
We switch on the Conversation
We run events, dynamics, alliances and experiences to encourage interaction and consolidate the bond.
Deliverables
Events and experiences.
Participation dynamics.
Strategic alliances.
Engagement actions.
MONTH 7
We amplify the Conversation
We scale organic and paid media, organise the information in the CRM and optimise performance.
Deliverables
Community stories.
UGC content.
Collaborations.
New formats.
MONTH 8
We optimise the Ecosystem
We read performance, adjust the journeys and double down on whatever works best.
Deliverables
Community dashboard.
CRM and segmentation.
Automations.
Journey optimisation.
MONTH 9
The community gains autonomy
We consolidate the growth, the community adds new members and the system keeps optimising itself.
Deliverables
Referral programme.
New alliances.
Optimised system.
Next road map.
An asset of your own
We do not build a campaign. We build something that stays
A community accumulates members, bonds, knowledge and learnings. Everything we build adds value and stays in the hands of the brand.
01
You understand people better
A community of your own that lets us detect interests, frictions and behaviours so we can connect better.
You get
Continuous knowledge.
Actionable insights.
Real learning.
02
You build a relationship of your own
An ecosystem where people do not just receive messages: they take part, they come back and they build strong bonds.
You get
Steady participation.
Real recurrence.
Deeper belonging.
03
Constant growth
Every piece of content, event, conversation and peso invested feeds something that stays and grows more valuable over time.
You get
Continuous growth.
Greater relevance.
The investment accrues value.
Investment that builds
You stop paying for audiences and start building your own
Every investment adds knowledge, bonds and learning to an asset of your own that grows over time.
Investment that truly pays off
We stop communicating to everyone and concentrate the investment on the people who really matter.
Learning faster
The community works as a continuous laboratory to test, learn and adjust ideas, products and messages.
Building value of your own
Every investment stops ending in an impact and starts adding audience, information and bonds to an asset of your own.
An asset of great value that is yours and stays with you.
Members
A loyal base and real relationships.
Information
A record of your own, of data and learnings.
Advocates
A network of your own, of engaged profiles.
Roadmap
A defined path to keep growing.
Investment models
Three different ways to sustain a community
The investment can come from the brand, from its members, or from an ecosystem of players who share a single interest.
01
Brands
The organisation drives and funds the community as a strategic asset of its own that it can act on.
02
Members
People get access to experiences or benefits through a participation model.
03
Ecosystem
Several brands share the investment when they build value for one and the same community.
Every community has its own tailored way of funding its growth.
Success stories
Some communities that are growing and feeding each other
Cortado en Jarrito
El Enjambre
Todos Valemos lo Mismo
La Fábrica de Sueños
Coming soon
Brands that already choose us:
Coca-Cola
YPF
Pfizer
Mercado Pago
Naciones Unidas
BID
Buenos Aires Ciudad
Banco Ciudad
Banco Nación
Bind
Nave
Cámara Argentina Fintech
CAEM
Aerolíneas Argentinas
Correo Argentino
Lotería de la Ciudad
Boca Juniors
Coca-Cola
YPF
Pfizer
Mercado Pago
Naciones Unidas
BID
Buenos Aires Ciudad
Banco Ciudad
Banco Nación
Bind
Nave
Cámara Argentina Fintech
CAEM
Aerolíneas Argentinas
Correo Argentino
Lotería de la Ciudad
Boca Juniors
Fundación Andreani
Ministerio de Ambiente y Desarrollo Sostenible
Conexión San Luis
La Pampa
Salta
Parque de la Costa
Temaikèn
Grupo Atlántida
Froneri
WOM
BDO
ITBA
UAI
CEC Buenos Aires
Fenix
Farmapay
WeCover
Fundación Andreani
Ministerio de Ambiente y Desarrollo Sostenible
Conexión San Luis
La Pampa
Salta
Parque de la Costa
Temaikèn
Grupo Atlántida
Froneri
WOM
BDO
ITBA
UAI
CEC Buenos Aires
Fenix
Farmapay
WeCover
Get to know our own community.
Discover
Pull up to the fire. Pull up to La Comunidad.
Join the community that understands the world through people, not through algorithms.
The first community was born around a fire. Thousands of years later we are still after the same thing: somewhere to share stories, understand what is going on and feel that we belong.
Taquión is also a community: discover a podcast hosted by Sergio Doval, join the WhatsApp channel and take part in gatherings with people from every vertical.